New Summer Fabrics just arrived. just a 1 week wait time on orders currently!
Payment
Payment is required at the time of ordering.
All of my items are handmade to order with an average turnaround of 14 days to dispatch. During busy periods turnaround times may increase. Please join my Facebook group for turnaround updates: https://www.facebook.com/pigandpip
INTERNATIONAL ORDERS
All additional fees and taxes applicable to international orders are payable by the customer.
Shipping
Once complete, all items are dispatched via Royal Mail for delivery in 2-5 days from item completion.
If you require delivery of your item sooner you can upgrade to express production. Please contact me in the first instance to arrange this.
LOST PARCELS
If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and myself as a business, from fraudulent claims.
DELAYED DELIVERIES
Delivery delays as a result of third party services are beyond my control and I ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
INCORRECT ADDRESS
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.
Refunds and Exchanges
Pig and Pip items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact me within 14 days to arrange a return and exchange/refund.
Should you order the wrong size Pig and Pip will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
To arrange a return please contact me direct and I will provide you with the return address.
All Pig and Pip items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires my time and skills to create. I ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.
Please note: Custom orders outside of my offered range are not refundable or exchangeable in the absence of fault.
Washing : I recommend washing your Pig and Pip items at 30 degrees and leaving to air dry. Incorrect washing of your Pig and Pip items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.
Additional policies
Christmas
The cut off for Christmas orders is November 25th. Orders placed after this date are NOT guaranteed in time for Christmas. All orders are subject to fabric stocks and availability.
Reviews
I would love to hear what you think of your custom made Pig and Pip products.... and love to see photos of your little ones rocking their new clothing even more! You can leave me a review on my
Facebook page https://www.facebook.com/pigandpip or tag me in a story on Instagram using #pigandpip